Open the Privacy Policy for Payment Data
Our Privacy Policy separates account data from payment records so you can understand each use. When you select DANA, OVO, GoPay or QRIS, we may record the wallet route, transaction reference, amount status and time needed to match your account. Bank transfer and virtual account records
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can include the bank reference used for reconciliation. We use these records to confirm a requested account action, investigate a stalled status and meet applicable legal duties where local law permits. We do not ask you to send wallet passwords through support. Before account access, phone
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verification can connect your request with the correct account. If you are in Yogyakarta or elsewhere in Indonesia, the same policy page remains available from the account area.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.
